The UpStream

Is Samsung More Worried About Deadlines than Reliable Tech

posted Friday May 18, 2018 by Scott Ertz

Is Samsung More Worried About Deadlines than Reliable Tech

2018 hasn't been a great year for Samsung. It's not been the PR disaster that was 2016, but it's not been smooth sailing. In 2016, Samsung famously had the Galaxy Note7 devices explode under a variety of scenarios. Even after ending sales, a product recall and "fixing the issue," devices kept sacrificing themselves to the gods of battery technology. The company also had a recall on certain washing machines because the appliances were... wait for it: exploding.

2018 has seen a number of PR issues for the company, but nothing in the realm of product explosions. Instead, the issues facing the company have come from update issues. Early in the year, the company issued the Oreo update for Galaxy S8, S8+ and T-Mobile version of the Note 8 phones, several months after the update was made available on other devices. Shortly after the update was released, it was pulled, because it was causing numerous issues on handsets, but mainly random restarts.

This week, we saw an almost identical story unfold, as Samsung finally began rolling out the Oreo update to the Galaxy S7 and S7Edge phones, months after the S8 problems. Unfortunately, the company had to pull the update because, surprise, the phones in question began random restarts, just like their younger siblings. After 2 days, the update was fixed and re-released to the public.

This is a disturbing trend from one of the largest electronics manufacturers in the world. It feels like Samsung is more interested in responding to negative reports than actually making a product that people need. Being so late to the Android Oreo party was generating negative press for the company. Why would the largest manufacturer of Android phones in the world have so much trouble releasing the latest version of Android to their flagship devices? In an apparent attempt to best the heat, they jumped directly into it, rushing the update without the proper amount of testing, despite months of additional time.

Rushing on their phone updates isn't the only place where they're having problems, either. Samsung was #9 on LAPTOP Mag's Laptop Showdown this year, prompting Sherri to recommend they give up the ghost. While we would never suggest that they give up on building Android phones, we do need them to put more of an effort into supporting the devices that are already in the field. 6 months is too long to wait for an update, and breaking those phones with the update is unacceptable behavior.

A New TV Streaming Service Announced in Court by AT&T CEO

posted Saturday Apr 21, 2018 by Scott Ertz

A New TV Streaming Service Announced in Court by AT&T CEO

New product and service announcements happen all the time. Often, they are made at trade shows like CES or Collision, at announcement events like Microsoft, Apple and Google, or in a press release. One place where we don't expect to hear about a new product is in a court testimony, though that's exactly what happened this week.

The AT&T/Time Warner acquisition is well known at this point, but just in case you're unaware, AT&T is trying to acquire Time Warner (not Time Warner Cable, which is owned by Charter), but the government is working to prevent the transaction. The Federal Trade Commission has filed a suit to block the merger, which is currently in court.

AT&T's CEO Randall Stephenson took the stand this week to explain to the court why the merger of service provider AT&T and content provider Time Warner would not be a harm to customers. As part of his explanation, he announced a new streaming service from the company titled AT&T Watch. This new service will be a streamlined version of DirecTV NOW, another streaming service owned by AT&T. Unlike DirecTV NOW, AT&T Watch will cost $15 per month and will offer a very slim number of channels, which will not include any sports channels (one of the ways they intend to keep the cost down).

Watch was held up as an example of how AT&T is neither afraid of, nor trying to stifle competition in, streaming services. This is a chief concern raised in the FTC suit, as they claim that, if AT&T were to own Time Warner's content and cable channels, it would lead to more expensive cable packages and streaming services for consumers. Stephenson showed that consumers, regardless of their residence, would have another service option to watch this content.

There is no confirmation about whether or not this new service, which is reported to launch in just a few weeks, has any dependence on the successful acquisition of Time Warner. Either way, the launch of another service like this helps negate the longstanding issue with cable providers: choice. In many areas, customers only have one or two choices, but service like AT&T Watch, PlayStation Vue and Sling TV help to fix this, and AT&T Watch will bring something the others don't have: a lower price.

A Staggering Number of Child Privacy Violations in Google Play Store

posted Saturday Apr 21, 2018 by Scott Ertz

A Staggering Number of Child Privacy Violations in Google Play Store

Last week, it was revealed that YouTube might be knowingly violating COPPA, the Children's Online Privacy Protection Act. This law, which was enacted in 1998 and expanded in 2012, ensures that online services are not allowed to collect information about children or their activities online without the consent of their parents or guardians. It is the reason why many sites require a person to be 13 years old to sign up - to keep themselves far away from the issue.

In the wake of the Facebook privacy issues, a number of organizations have begun looking into other areas in which privacy might be a concern. In a report released this week, Google Play is filled with apps that could potentially violate COPPA. The researchers who wrote the report designed an automated tool and scanned 5,855 popular apps in the store, looking for violations. The results of the study were... not good.

Some apps collected the type of information you would expect, especially the Android Advertising ID, which is a user resettable key that is designed to track user behavior for advertising purposes. Because this ID is resettable without having to reset your phone, it is not guaranteed identifiable and therefore is less important. In the report, you can see a list of the most common services receiving the Android Advertising ID. The types of data being collected and transmitted to third parties that are a real concern are things like GPS location.

Obviously physically tracking a child without permission is not only a problem, it is creepy. Some of the apps tested, which are targeted exclusively to children, did just that. Included in this group was Disney with their Where's My Water? Free, which transmitted the Wi-Fi name to a third party for geolocation purposes.

Many of the third party APIs that received inappropriate data from these apps explicitly prohibit exactly what the apps are doing - transmitting unapproved child data. Again, Disney is in violation of one of these Terms of Service, along with other high profile apps, like Minion Rush from Gameloft and Duolingo, the language learning platform. In the report, you can see a list of the most common services receiving data.

While the report gives a lot of data on a lot of issues, there is one that remains at the forefront: COPPA itself. As the law stands right now, COPPA does not exactly apply to mobile apps. In fact, it specifically applies to web-based products. That does not exactly mean that there is no legal remedy available, or that by making consumers aware of COPPA-style violations, there is no direct remedy available. It's always possible that, through market pressure, companies will fix these issues on their own, or, failing that, COPPA might be expanded to cover non web-based products.

Games-as-a-Service Gets More Annoying as Puzzle Fighter to be Terminated

posted Saturday Apr 21, 2018 by Scott Ertz

Games-as-a-Service Gets More Annoying as Puzzle Fighter to be Terminated

At this point, many of us have been burned by the modern concept of games-as-a-service. For example, our team raged at the random cancelation of Sim City Social, an early big-budget entry into genre. This week, the now rather large graveyard GaaS titles grew a little larger with the announcement of the end of Puzzle Fighter.

The in-game store will close on Monday, April 23, 2018, while the servers will be shutdown on Tuesday July 31, 2018. The July closure will end the game entirely, only 8 months into its life. The reason why the game, which has a single player mode, will come to a close when the servers close is because of an always-on connection, which is required for the soon-to-be-closed store. Obviously, Capcom could save this 90s revival if they wanted to with a patch to prevent the online component or to open source the servers, but they have no intentions to do so. While the fate of the mobile version of the game is now sealed, there is no mention of the recently rated PC and console versions of the game, though it is an easy assumption that this software will never see the light of day, as the servers are going away.

This shutdown reminds us of the dangers and annoyances of the GaaS type of entertainment. It is beyond infuriating when a game, especially one with an in-game store, decide they no longer have value and go away. It's even worse when the title is not free-to-play (which Puzzle Fighterwas). Unlike games of the past, which are playable decades later, current games (including retail titles) sometimes have a lifespan under a year (see Battleborn as an example).

There is no game-specific reason given for the shutdown. In fact, according to Capcom, the blame falls on the team's rededication to Dead Rising. Of course, moving the developers to another project does not mean that the game would no longer function. Shutting down the servers would not be related to a focus on an unrelated title. It sounds like maybe Capcom has adopted the model of charge for digital goods and then move on to a new town.

Google Doubles Down on Unbelievably Confusing Messaging Strategy

posted Saturday Apr 21, 2018 by Scott Ertz

Google Doubles Down on Unbelievably Confusing Messaging Strategy

Over the past few years, it has been nearly impossible to understand what Google is up to when it comes to messaging. They have rolled out several services, all with a similar and tragic fate: abandonment. When the service isn't abandoned entirely, it has features stolen for another platform, as was the case with Google Hangouts, which lost features to Google Allo. Google Allo, the not quite WhatsApp clone, is the most recent service to be abandoned by the company. The service was never widely accepted, possibly because at launch the service didn't really work - at least not how anyone would have wanted.

The service launched with only an iPhone (not iPad) and Android phone (not tablet) app. To use the app, you needed to use your phone number (like WhatsApp), but only on a single device. If you logged in using the same number, the original device would log out and delete your profile and chats. It seemed that absolutely nothing was saved on the internet. That also explained why it took a full year before you could use the service on desktop, though the sign-in process was even more insane and still only supported a single desktop.

After only 19 months in service, Allo is officially being retired. That's probably file, being as no one was using it. The entire development team is being transitioned to a new project within Google named Chat (not Google Chat). While it would seem that Google's next desperate attempt at messaging would be an Android-focused close of iMessage, the company has another idea that is even less likely to succeed.

Chat is designed to be a carrier-backed Rich Communication Services platform, intended to help carriers support the decade-old messaging standard. RCS supports almost everything that iMessage supports, while being carrier and platform agnostic. In the US, the big 4 all support various and fragmented versions of RCS, but only Sprint supports the full standard. Chat would give carriers another way to implement the technology. Interestingly, the reason Sprint supports the full standard is because they use a platform called Google Jibe, which seems like it would be a direct competitor to Chat, another confusing decision from the company.

Google has worked with most of the carriers around the world, as well as over 50 manufacturers, to implement the technology. While Google claims that they expect it to be available within the year, comments from some carriers suggest otherwise. T-Mobile is expected to be complete in by the end of June, but Verizon and AT&T have not announced a timeline, while US Cellular has said they have no plans to implement it at all.

In addition to phased roll-out, the other issue with Chat being carrier-dependent is that, like SMS, it is not encrypted communication. That means that it will be susceptible to the same privacy issues as SMS. Governments can request your Chat history from your carrier, and the data they receive will be easily readable. Since RCS is internet-powered, someone on an unprotected Wi-Fi network could also get your data. This is different from how iMessage, Signal and Telegram, which are similar services, all perform, being fully encrypted.

YouTube Might Be Collecting Information about Children Illegally

posted Saturday Apr 14, 2018 by Scott Ertz

YouTube Might Be Collecting Information about Children Illegally

It's no secret that YouTube repeatedly finds themselves in trouble with one problem or another. Whether it be drive-by cryptominers in advertising or racism from its young comedians, there always seems to be a controversy going on with the network.

One of the repeated issues the company has experienced revolves around how they interact with kids. Previously, in their YouTube Kids app, their algorithms began allowing non-family friendly content to appear. In addition, on videos that are family friendly, incredibly sexual comments were appearing, as well. That ended with the company changing their policies, including curating the content manually, as opposed to by computer.

This week, YouTube's trouble with kids has increased. A collection of advocacy groups, numbering over 20, has filed a complaint with the Federal Trade Commission claiming that YouTube has knowingly violated the Children's Online Privacy Protection Act (Coppa). The law was passed in 1998 and expanded in 2012, and requires that companies that collect information about children acquire parental permission first. This law is the reason why many websites, including YouTube, require you to be 13 years old or older to use the service.

In the case of YouTube, their terms of service state that by using the service you agree that you are at least 13 years old, with the exception being YouTube Kids. The complaint, however, asserts that YouTube and parent Google are fully aware that kids under the age of 13 are using the service, including creating YouTube accounts, and willfully collect information about these kids and their browsing history without parental consent.

The group has plenty of proof of this, simply by looking at some of the videos on the site and the continuation of video trends specifically featuring children. However, the real problem that YouTube will be facing is the fact that the company has been running ads specifically targeted at younger audiences, on the primary service and not YouTube Kids. If they can convince the FTC of these facts, which seems fairly straight-forward, Google with almost certainly be facing another round of fines and a forced change to their business processes. More importantly, though, it will create a better environment for kids who are, without question, using the site.

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