Microsoft's New Beta, Fix it Center
posted Sunday Apr 25, 2010 by Nicholas DiMeo
Late last week, Microsoft subtly launched a new beta service, the Fix it Center. This program already contains 300 fixes, which will help users figure out and solve problems with their Windows PCs.
Upon installation of the Fix it Center client, it automatically downloads the latest troubleshooters in our library to your PC. The troubleshooters can "find and fix" issues immediately or "find and notify" you of the issues it detected. The "find and notify" puts you in control - you decide which issues you want the troubleshooters to resolve. No matter what you choose, we show you a report of what was performed on your PC and offer you options to learn or further investigate the issue or submit a support request at Fix it Center Online.
The coolest thing about this service is their "find and report", which will allow you to get in touch with a Microsoft Support professional, who can see your exact specifications of your computer, as well as what type of problem you are experiencing. This is beneficial to users who may not have the know-how or understanding of computer problems, and can give all the necessary information to the technician without that person having to ask the user.
Fix it Center builds upon the diagnostic tools already offered in Windows 7, as is available on any operating system dating back to Windows XP, including the Server operating systems. You also have the option to sign up for Fix it Center Online and manage multiple computers from one location - perfect for small businesses.
Microsoft launched the Fix it brand last year, but they never targeted the consumer-level users. We'll see how receptive the public becomes to this new service, which should help further bridge the gap between tech people and non, which seems to be Microsoft's goal with Windows 7.
